Shipping & Returns - Consumers


The online shopping cart estimates shipping costs based on zip code and method of shipping. Orders will
be sent via UPS and should arrive within 7-10 days. Please call (800) 888-4741 or e-mail to track you order.


IPG will charge a 3% fee for credit card payments of $1000 or more. This fee will be added to the payment amount, which will be reflected as one consolidated charge to the card account.


If for any reason you are unhappy with your purchase and wish to return a product, please contact IPG’s customer service department via (800) 888-IPG1 [4741] or e-mail

Once you have contacted IPG customer service, please send the item(s) you wish to return to:

    IPG Returns Dept.
      600 N. Pulaski Rd.
    Chicago, IL 60624

Eligible returns will be credited to the purchasing credit card account upon receipt of the item(s) at IPG. IPG cannot be held responsible for lost or damaged products. Please contact IPG customer service with any additional questions or concerns regarding returns.

Customer Service

For all other inquiries or to get in touch with Customer Services: 
Phone: 1(800) 888-4741

Experiencing trouble downloading your e-book? Check out Will it Work on My E-Reader? page for trouble-shooting help or contact our Customer Service department.